We use the following shipping methods within the UK:
Royal Mail 48 Tracked, Royal Mail 24 Tracked, Royal Mail Special Delivery Guaranteed
Royal Mail 48 Tracked is our standard shipping option, which is used for all orders that qualify for free delivery.
Orders placed on Friday with Special Delivery Guaranteed will be sent via Saturday Guaranteed Delivery instead.
ALL orders in the UK above £24.99 qualify automatically for free postage.
Royal Mail 48 Tracked (Our free postage method) is £3.00 - Royal Mail 24 Tracked is £4.00
Royal Mail Special Delivery Guaranteed starts at £7.25 and increases based on basket weight. This is automatically calculated at checkout.
If you place your order before 15:00 UK time, your order will be dispatched same day.
(Orders will be dispatched the next working day in case of a public holiday)
Orders sent via Royal Mail 24 Tracked should be delivered between 1-2 working days.
Orders sent via Royal Mail 48 Tracked should be delivered between 2-3 working days.
Orders sent via Special Delivery are next working day delivery within the UK.
European delivery prices start at £8.00 for up to 500g.
Rest of the World delivery prices start at £10.00 for up to 500g.
Prices will be automatically calculated at checkout, based on your delivery address.
Delivery for international orders varies due to different postal services. Please allow ten working days for delivery.
You will be sent an email notification when your order has been shipped. This email will include your tracking number and details on how to track your order.
We recommend checking your tracking information online for the status of the parcel. If this doesn't help, please contact your local sorting office.
Postcards are not always left by Royal Mail and parcels can sometimes be held in the sorting office without notification.
If you still haven't received your parcel after checking the above, please contact us and we will assist you.
We offer a free click and collect service on all orders. Orders can be collected from us at:
Burnfield House, 4 Burnfield Avenue
Please select click and collect as your delivery method if you'd like to collect.
We offer customisation on certain items that we sell. The most popular items to customise are backpacks.
We have in house embroidery machines and industrial heat presses. Please contact us for more information.
We want all of our customers to receive high quality products and fantastic service.
If you're not satisfied with your order, you can return it, hassle-free, as long as you let us know within 14 days. You then have a further 14 days to return it.
Items must be returned in their original packaging. They must be unused, and in a resalable condition. Clothing items must have hygiene strips intact, and must have the correct tags still attached.
For faulty items, let us know immediately of the problem. We will issue a full refund, including any postage costs. All products come with a 12 month warranty.
Customised goods are non-returnable, however if your product is faulty, please contact us.
This does not affect your statutory rights.
To make a return, please log in to your account.
Navigate to the 'Orders' page. Find the relevant order and open it. From here, you'll be able to request a return. Follow the prompts on screen.
We recommend posting back all returns via recorded delivery, as all goods are your responsibility until they are received by us.
If you'd like to make an exchange, please submit a normal return as detailed above. Once you are issued your refund, you may place another order for the item you want.
Please get in touch with us via email. Our email address is email@example.com
Please send us your details, including your order ID, name, and address, along with pictures and details of the faulty goods.
We'll get back in touch with you as soon as possible.
We aim to process all refunds for returns within 48 hours of us receiving the return at our warehouse.
Refunds are processed via the original payment method.