Please select click and collect as your delivery method if you'd like to collect.
We offer customisation on certain items that we sell. The most popular items to customise are backpacks. We have in house embroidery machines and industrial heat presses. Please contact us for more information.
We want all of our customers to receive high quality products and fantastic service. If you're not satisfied with your order, you can return it, hassle-free, as long as you let us know within 14 days. You then have a further 14 days to return it.
Items must be returned in their original packaging. They must be unused, and in a resalable condition. Clothing items must have hygiene strips intact, and must have the correct tags still attached.
For faulty items, let us know immediately of the problem. We will issue a full refund, including any postage costs. All products come with a 12 month warranty.
Customised goods are non-returnable, however if your product is faulty, please contact us.
This does not affect your statutory rights.
To make a return, please log in to your account.
Navigate to the 'Orders' page. Find the relevant order and open it. From here, you'll be able to request a return. Follow the prompts on screen.
We recommend posting back all returns via recorded delivery, as all goods are your responsibility until they are received by us.
If you'd like to make an exchange, please submit a normal return as detailed above. Once you are issued your refund, you may place another order for the item you want.
Please get in touch with us via email. Our email address is firstname.lastname@example.orgPlease send us your details, including your order ID, name, and address, along with pictures and details of the faulty goods.We'll get back in touch with you as soon as possible.
We aim to process all refunds for returns within 48 hours of us receiving the return at our warehouse.
Refunds are processed via the original payment method.