🛠️ Refunds, Returns & Exchanges

No fine print, no confusion. Here’s how things work at WrightSport when something’s not quite right.

🔁 Can I Return My Order?

If it’s not a custom item, yes—no problem.

• Return Window: 14 days from delivery
• Condition: Unused, unworn, tags attached, original packaging

Can’t return it if:

• It’s personalised or made-to-order
• It’s part of an event-specific range unless faulty

⚠️ What Can’t Be Returned?

• No returns on personalised or made-to-order kit
• No exchanges/refunds on event gear post-dispatch
• No refunds for wrong sizes on custom kit

Use the size guide or ask before ordering—we’re here to help.

🔄 Exchanges

We don’t do direct swaps. Instead:

• Return your eligible item
• Place a new order for the correct one

🧾 Refunds

• Processed within 5 working days after inspection
• Goes back to your original payment method
• Email confirmation sent when it’s done

🚚 Return Shipping

• Customer covers return shipping (unless faulty or incorrect)
• Original shipping fees are non-refundable (unless our fault)

📦 How to Start a Return

Use our Returns Portal (coming soon!) or email us directly.

📧 info@wrightsport.co.uk

🧵 Faulty or Incorrect Items

• Snap a photo of the issue
• Email us with your order info
• We’ll sort it—fast and fair

📌 Final Word

WrightSport delivers high-quality, custom teamwear. That means double-check your order details—especially sizes and personalization. And if we mess up? We own it and make it right.