Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@wrightsport.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@wrightsport.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@wrightsport.co.uk.

Returns

UK CUSTOMERS

Returns must include your original order number.

Please note: If your return is due to a damaged/faulty product, before sending your item back please take detailed photographs of the fault(s), so we can assist you as quickly and efficiently as possible and email them to us at sales@wrightsport.co.uk

It is the customer's responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not refunded. You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty).

Otherwise, for a standard return, please return your item(s) to us at:
WrightSport
4 Davaar Place
Newton Mearns
Glasgow
G77 6ST
Scotland
United Kingdom

Standard returns procedure
Please note: Our standard returns procedure is separate from your statutory right to cancel and reject faulty goods (see below). Our standard returns procedure does not affect your statutory rights.

If your item is faulty, or you’d like to exercise your statutory right to cancel, head to the bottom of this page for more information.

You may return new, unworn or unused products within thirty (30) days from the date on which the goods were shipped to you. All goods must be returned together with all original packaging as received by you. Please make sure that your return package is packed and sealed securely.

If a refund is due, we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.

Products, where hygiene labels and/or garment labels are present, can only be returned where the label is undamaged and fully attached to the product. Also, products cannot be returned once used in a pool. Any products returned where the hygiene label and/or garment labels are missing, damaged, or have been tampered with, or where the item has been used in a pool, will be refused return and sent back to you at your own expense.

It is the customer’s responsibility to ensure any purchased goods are adequate before making them non-returnable by removing hygiene/garment labels or entering a pool.

You are legally obligated to take reasonable care of the goods while they are in your possession. Where you have failed to take reasonable care of the goods whilst in your possession, we reserve the right to:

Refuse a refund and request additional payment at the cost price to return the goods to you, or;
Recover compensation from you by deducting money from any refund due.
We will not refund any delivery charges in the case of returned items. You will only be reimbursed for the original delivery charge where you exercise your statutory right to cancel or reject faulty goods as described below.

We will only pay the return costs and subsequent re-delivery costs (if applicable) if the return is a result of our error or the goods are faulty.

Returns address:
WrightSport
4 Davaar Place
Newton Mearns
Glasgow
G77 6ST
Scotland
United Kingdom

CHRISTMAS EXTENDED RETURNS

All gifts bought from the 1st of November have a specially extended returns policy if bought as a Christmas gift.

WrightSport will accept returns up until the 31st of January for items purchased between the 1st of November and the 24th of December.

Please be aware that WrightSport will close on Christmas Day & Boxing Day.

Our customer services department will reopen from 9 am (GMT) the following working day to answer any telephone or email enquiries.
Exchanges
You may exchange items as long as the original is returned in a resalable condition. Please contact our customer services team for help with an exchange.

What are my statutory rights to reject faulty or misdescribed goods?

If the goods are faulty or misdescribed, you have a short-term right to reject the goods within 30 days of delivery. If you do not exercise this right, you have a right to the repair or replacement of the faulty goods within 12 months of purchase. If such a repair or replacement is inadequate, you have a right to reject the goods and obtain a full refund.

All items returned as faulty will be inspected by our returns team for manufacturing or quality defects. We may need to liaise directly with the manufacturer to confirm any faults found, and we will notify you of any applicable refund(s) via email within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day, we confirm via email that you are entitled to a refund for defective goods.

Items will be reviewed for fair wear and tear in accordance with the garment care instructions. Items will also be inspected for common customer misuse and/or mishandling issues.

Please note: If an item is returned to us as faulty and upon inspection, no manufacturing or quality defect has been found, and any damage to the item is found to be caused by customer error/misuse/mishandling, then the item will be returned to you at your expense, any costs incurred to send the item to us will not be credited and no refund will be issued for the item.
Customised Goods/Web Shops (known as "Club Shops" or "Event Merchandise")
Customised products are individually customised to your order and are unable to be returned or exchanged (this does not affect your statutory rights). If the item is received in a faulty condition, please inform us within 7 days so we can investigate and fix or replace your faulty goods.

Promotional Items
At times, we will offer our customers an item free of charge under the terms of a specialist promotion. WrightSport offers the free items in good faith but cannot be held responsible should the item become faulty in any way and will not be liable for its replacement.

If you are returning an item back to us, please include any free promotional items with it. We reserve the right to refuse a refund if the promotional item is not returned along with your qualifying purchase.

Cancellation
To cancel your order, you must email us at sales@wrightsport.co.uk within fourteen (14) days of receiving your goods. If your order consists of multiple deliveries, the fourteen (14) days begin upon taking delivery of the final part of your order.

Any orders not cancelled through this method will be treated as being returned under our standard return’s procedure (see above). All-time periods quoted in this policy will be extended to the next working day if they end on a Saturday, Sunday or Bank Holiday. This includes all cancellation periods and the time limits for returning goods, providing refunds, etc.

Please note: Any refunds, exchanges or credit notes will only be issued upon receiving all cancelled products. We will not issue any refunds until we have received your items back.

Here is a link to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 <a href="url">link text</a>

Event Merchandise Shops & Club Shops
All items ordered in the above category are returnable, unless they have had individual personalisation applied to them. This does not affect your statutory rights.
Cancelation - All items ordered in the above category are cancellable, unless they have had individual personalisation applied to them or you have requested to cancel before the personalisation has been applied.